Question 1

Why is a Credit Card required for car hire at Kemayoran?

Accepted Answer

To rent a car at Kemayoran, a credit card is typically required to secure your reservation and cover any potential surcharges, such as tolls, damages, or fuel. Major credit cards like Visa, MasterCard, or Discover are accepted for this purpose. The credit card must be in the primary driver's name to ensure financial responsibility for the vehicle. While some locations may accept debit cards, they often require additional documentation or a credit check. For a hassle-free hire experience, it's advisable to use a major credit card like Visa, MasterCard, or Discover.

Question 2

What should I do if I damage a car hire car at Kemayoran?

Accepted Answer

If you damage a hire car at Kemayoran, the Collision Damage Waiver (CDW) typically covers the cost of repairs. To avoid additional expenses, make sure your insurance policy includes zero excess coverage. If your CDW has an excess limit, you'll be responsible for paying part of the repair costs, which is usually deducted from the deposit you provided when renting the car. For specific details on coverage and potential charges, it's best to check your rental agreement and insurance policy before you drive.

Question 3

What is the process for returning a car at Kemayoran?

Accepted Answer

To return a car at Kemayoran station, ensure that the vehicle is in the same condition as when you rented it and that the fuel tank is full. Follow the signs to the designated return area at the car hire location. If you need to return the vehicle outside of regular business hours, look for any instructions or an after-hours drop-off box at the return area. It’s a good idea to confirm with the car hire company beforehand about their off-hour procedures to ensure a smooth return process. Be sure to complete any required paperwork or check-in steps as instructed.

Question 4

Do I need to return the car with a full tank of gas?

Accepted Answer

Whether you need to return the car with a full tank of gas depends on the fuel policy you select. With a full-to-full or same-to-same policy, you must return the vehicle with the same level of fuel it had when you picked it up. If you don’t, you’ll incur a charge for the missing fuel, usually at a rate higher than local gas stations. Alternatively, you can choose to prepay for a full tank, which means you won't need to refuel the car before returning it. However, this option typically results in a higher overall cost, as you’ll be charged the local gas price minus a discount per gallon.

Question 5

Can I bring pets when renting a car at Kemayoran?

Accepted Answer

At Kemayoran, most rental agencies, including Europcar, TRAC ASTRA, , , and , allow pets in their vehicles. Some companies may require pets to be transported in carriers, and you will generally need to clean the car interior and remove any pet hair to avoid additional cleaning fees. Service animals are an exception and are allowed in the vehicle without a carrier. For specific details on the pet policy, it's best to check with the rental company before your trip.

Question 6

What are the most popular car brands rented at Kemayoran?

Accepted Answer

At Kemayoran, the top car brands frequently chosen by renters include Jaguar XF, Mercedes-benz Metris, Mercedes-Benz B Class Estate, Citroen C4X, Mercedes-Benz GLA, and Tesla. These models are popular for their dependability and comfort, whether you're planning a quick trip or an extended journey.

Question 7

What is the minimum age to rent a car at Kemayoran, Jakarta

Accepted Answer

The minimum age to rent a car at Kemayoran station is typically 21 years old, although this can vary by region and car hire company. In countries like the United States and Canada, drivers younger than 25 may incur a young driver surcharge. In Europe, you can usually rent a car if you’re 18 years old, though additional fees might apply for drivers under 25. In Australia, the minimum age is also generally 21 years old, with extra charges possible for drivers younger than this age. Always verify the specific age requirements and potential surcharges with the rental company, as these can differ significantly by provider and location.

Question 8

Can I hire a car from TRAC ASTRA at Kemayoran?

Accepted Answer

Yes – you can pick up TRAC ASTRA rent cars from Kemayoran.

Car Hire Company	Telephone	Pickup Type	Location
AVIS	+62 8118152727	Desk in terminal	Soekarno Hatta Intl Airport,Jakarta, 19120, Indonesia
Europcar	+62 817 6639575	check_when_booking	PAJANG TANGERANG CITY BANTEN

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