Question 1

What is the process for returning a car at Silvertown?

Accepted Answer

To return a car at Silvertown station, ensure that the vehicle is in the same condition as when you rented it and that the fuel tank is full. Follow the signs to the designated return area at the car hire location. If you need to return the vehicle outside of regular business hours, look for any instructions or an after-hours drop-off box at the return area. It’s a good idea to confirm with the car hire company beforehand about their off-hour procedures to ensure a smooth return process. Be sure to complete any required paperwork or check-in steps as instructed.

Question 2

Why is a Credit Card required for car hire at Silvertown?

Accepted Answer

To rent a car at Silvertown, a credit card is typically required to secure your reservation and cover any potential surcharges, such as tolls, damages, or fuel. Major credit cards like Visa, MasterCard, or Discover are accepted for this purpose. The credit card must be in the primary driver's name to ensure financial responsibility for the vehicle. While some locations may accept debit cards, they often require additional documentation or a credit check. For a hassle-free hire experience, it's advisable to use a major credit card like Visa, MasterCard, or Discover.

Question 3

Can I rent a car from Silvertown?

Accepted Answer

Yes, you can get a car hire at Silvertown.

Question 4

Do I need to return the car with a full tank of gas?

Accepted Answer

Whether you need to return the car with a full tank of gas depends on the fuel policy you select. With a full-to-full or same-to-same policy, you must return the vehicle with the same level of fuel it had when you picked it up. If you don’t, you’ll incur a charge for the missing fuel, usually at a rate higher than local gas stations. Alternatively, you can choose to prepay for a full tank, which means you won't need to refuel the car before returning it. However, this option typically results in a higher overall cost, as you’ll be charged the local gas price minus a discount per gallon.

Question 5

Can I rent a car from Keddy by Europcar at Silvertown?

Accepted Answer

Yes – you can pick up Keddy by Europcar rent cars from Silvertown.

Question 6

What is the deposit amount for a car hire at Silvertown?

Accepted Answer

The deposit amount required for a car hire at Silvertown varies depending on the type of vehicle you choose and the rental company's policies. This deposit is generally held on your credit card to cover any potential additional charges or damages. To ensure you are aware of the exact deposit amount and any other associated costs, check the details during the booking process. This information is usually provided on the booking site. Additionally, be aware that the deposit will be refunded to your card after the car is returned, provided there are no extra charges or damages.

Question 7

Can I bring pets when renting a car at Silvertown?

Accepted Answer

At Silvertown, most rental agencies, including Keddy by Europcar, BLUU CAR RENTAL, , , and , allow pets in their vehicles. Some companies may require pets to be transported in carriers, and you will generally need to clean the car interior and remove any pet hair to avoid additional cleaning fees. Service animals are an exception and are allowed in the vehicle without a carrier. For specific details on the pet policy, it's best to check with the rental company before your trip.

Question 8

Can another person drive my rental vehicle?

Accepted Answer

Yes, another person can drive your hire vehicle, but they must be authorised by the hire company. Typically, you need to add them as an additional driver when booking or picking up the car. There may be an extra fee for adding additional drivers, and they must meet the same age and driving licence requirements as the primary driver. Check with the car hire company for specific terms and conditions.

Car Hire Company	Telephone	Pickup Type	Location
Budget	27 21 797 4581	check_when_booking	367 Main Road
AVIS	27 21 797 4581	check_when_booking	367 Main Road
Europcar	+27 21 6869325	check_when_booking	215 MAIN ROAD
AVIS	27 21 9273001	check_when_booking	15 Tower Road Airport Industria
Budget	27 21 9273001	check_when_booking	15 Tower Road Airport Industria
GREEN MOTION	0027 21 555 9561 / 0027 83 627 4411	Desk in terminal	Unit 2, Airport Business Park Michigan Street 14, Airport Industrial
Europcar	+27 2 19358600	Desk in terminal	Car Rental Terminal, Parow East, 7501, Cape Town, South Africa.
AVIS	27 21 927 8800	Desk in terminal	Cape Town International Apt
Hertz	21 9353000	Desk in terminal	RING ROAD

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