Question 1

What happens if you damage a rental car from Routes in Queenstown?

Accepted Answer

In case of damage to your Routes rental car in Queenstown, the Collision Damage Waiver (CDW) will provide coverage. Ensure your insurance has zero excess. If your CDW includes an excess limit, you'll be responsible for part of the repair costs. Typically, you won't need to pay this separately, as the amount will be deducted from your deposit made when renting a Routes car in Queenstown, New Zealand.

Question 2

Should I purchase extra insurance when renting a Routes car in Queenstown, New Zealand?

Accepted Answer

Every rental company requires valid insurance for financial security. Without it, Routes may refuse your rental. Exceptions where insurance may not be necessary include: Existing coverage that applies to international rentals and matches your chosen car type/class. Additional insurance from your credit card provider that covers rentals abroad. If you don't meet these criteria, purchasing some form of protection is essential. You can secure your deposit by purchasing Excess Fee Insurance during booking on our website, or opt for Full Coverage Insurance or Excess Reduction at the Routes rental counter.

Question 3

What are the age requirements for renting a car in Queenstown?

Accepted Answer

The minimum age to rent a car in Queenstown is typically 21, but this can vary by region and rental company. In some countries, like the United States and Canada, drivers under 25 may incur a young driver surcharge. In Europe, the minimum age is often 18, though surcharges may still apply for drivers under 25. Conversely, in countries like Australia, the minimum age is usually 21, and additional fees may apply for younger drivers. Always check the specific rental company's policy for detailed information, as requirements and surcharges can differ significantly between providers and locations.

Question 4

Do I need a valid passport to rent a car from Routes in Queenstown?

Accepted Answer

A valid passport is typically required for international customers renting a vehicle from Routes in Queenstown. For domestic renters, a valid driver’s license is usually sufficient. In the United States and Canada, U.S. and Canadian residents generally only need a valid driver’s license. In Europe, residents of EU countries can often rent with just a driver’s license from their home country. Always verify the specific identification requirements with the rental company, as they can vary based on the country and region.

Question 5

Do I need to return the vehicle with a full tank of gas?

Accepted Answer

The Routes fuel policy you select in Queenstown will determine your fueling responsibilities. With a full-to-full or same-to-same option, you need to return the car with the same amount of fuel it had at pickup. If not, you'll be charged for the missing fuel at a rate higher than the local gas stations. Alternatively, you can choose to prepay for a full tank. This means you won't need to refuel the car before returning it. However, the cost will be higher overall since you'll be charged the local gas price minus a per-gallon discount, leading to an increased total cost.

Question 6

What is the process for returning a Routes vehicle in Queenstown?

Accepted Answer

When returning the vehicle, make sure it is in the same condition as when it was rented and that the fuel tank is full. Follow the signs to the designated return area at the rental location.

Question 7

Is it cheaper to hire a car for a week with Routes in Queenstown

Accepted Answer

Sometimes it can be cheaper to hire a car for a week rather than for a shorter period, but it's better to double-check while booking.

Question 8

What other options are there besides Routes?

Accepted Answer

If you're open to other options besides Routes, there are other companies to choose from: SNAP offer car rental in Queenstown from  per day.  car rental offer car rental in Queenstown from  per day.  offer car rental in Queenstown from  per day.

Question 9

What is the pet policy for Routes rentals in Queenstown, New Zealand?

Accepted Answer

With the majority of international rental agencies, you can travel with your pet now. At Routes in Queenstown, New Zealand pets must be kept in carriers. You need to clean the interior and remove any pet hair to avoid cleaning charges. This policy does not apply to service animals, which can be in the car without a carrier. For more details, please check the information section for Routes on the booking sites.

Question 10

Can I use a debit card at Routes?

Accepted Answer

Debit and credit cards are generally accepted by most international rental companies, though acceptance may vary depending on the specific supplier and location. For details on Routes's debit card policies, Please check the Payment Information section for Routes on the booking sites.

Question 11

Can I rent a car from Routes in Queenstown?

Accepted Answer

Yes, you can get a car rental in Queenstown with Routes.

Question 12

What types of cars can I hire from Routes in Queenstown, New Zealand?

Accepted Answer

In Queenstown, New Zealand, Routes offers a wide range of rental cars to suit your needs. Whether you're looking for Economy, Luxury, Van, Minivan, SUV, Exotic, People Carrier, or a 7-seater, 8-seater, or 9-seater vehicle, we're here to help you find a great deal.

Question 13

Can a foreigner hire a car in Queenstown?

Accepted Answer

Yes, a foreigner can typically hire a car in most major cities around the world, including Queenstown, as long as they meet the rental company's requirements. These usually include being of a certain age, holding a valid driver's license, and having a major credit card. In some countries, an International Driving Permit (IDP) may also be required for foreigners. It's best to check with the local car rental company like Routes or their website for specific details and to understand any additional documents or conditions that may apply.

Question 14

What information is included in the rental contract with Routes?

Accepted Answer

The rental contract with Routes normally includes comprehensive details such as the terms and conditions of the rental, insurance coverage options, rental duration, and payment details. It also outlines any additional services requested, such as GPS or child seats, and specifies policies on fuel, mileage limits, and fees for additional drivers. Additionally, the contract normally includes information about responsibilities for property damage, procedures for returning the vehicle, age requirements, and accepted forms of identification, like a valid driver's license and credit card.

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