Question 1

What is the process for returning a car at Santa Fe?

Accepted Answer

To return a car at Santa Fe station, ensure that the vehicle is in the same condition as when you rented it and that the fuel tank is full. Follow the signs to the designated return area at the car hire location. If you need to return the vehicle outside of regular business hours, look for any instructions or an after-hours drop-off box at the return area. It’s a good idea to confirm with the car hire company beforehand about their off-hour procedures to ensure a smooth return process. Be sure to complete any required paperwork or check-in steps as instructed.

Question 2

What types of cars are available for rent at Santa Fe

Accepted Answer

At Santa Fe, you can usually rent a variety of car types including Compact, Luxury SUV, Intermediate SUV, Premium SUV, Intermediate Van, Standard, Convertible, and Mini Van. These options cater to different needs and preferences, ensuring you find the right vehicle for your trip.

Question 3

What should I do if I damage a car hire car at Santa Fe?

Accepted Answer

If you damage a hire car at Santa Fe, the Collision Damage Waiver (CDW) typically covers the cost of repairs. To avoid additional expenses, make sure your insurance policy includes zero excess coverage. If your CDW has an excess limit, you'll be responsible for paying part of the repair costs, which is usually deducted from the deposit you provided when renting the car. For specific details on coverage and potential charges, it's best to check your rental agreement and insurance policy before you drive.

Question 4

Can another person drive my rental vehicle?

Accepted Answer

Yes, another person can drive your hire vehicle, but they must be authorised by the hire company. Typically, you need to add them as an additional driver when booking or picking up the car. There may be an extra fee for adding additional drivers, and they must meet the same age and driving licence requirements as the primary driver. Check with the car hire company for specific terms and conditions.

Question 5

Is it necessary to buy additional insurance when renting a car at Santa Fe?

Accepted Answer

When renting a car at Santa Fe, valid insurance is required for financial protection; without it, your rental may be denied. If you already have insurance that covers international rentals for your vehicle type or if your credit card offers rental insurance abroad, you might not need extra coverage. However, if these conditions don't apply to you, purchasing additional insurance is advisable. You can choose from options such as Excess Fee Insurance during the booking process on our website, or Full Coverage Insurance or Excess Reduction at the rental counter to ensure comprehensive protection.

Question 6

What is a one-way fee?

Accepted Answer

A one-way fee is applied when you return your hire car to a different location than where you originally picked it up. This fee helps cover the cost of relocating the vehicle back to its starting point. The amount of the one-way fee varies depending on the locations involved and the hire company's policies. Be sure to check the fee details when booking your hire to understand any additional charges that may apply.

Question 7

What is the minimum age to rent a car at Santa Fe, Playa del Carmen

Accepted Answer

The minimum age to rent a car at Santa Fe station is typically 21 years old, although this can vary by region and car hire company. In countries like the United States and Canada, drivers younger than 25 may incur a young driver surcharge. In Europe, you can usually rent a car if you’re 18 years old, though additional fees might apply for drivers under 25. In Australia, the minimum age is also generally 21 years old, with extra charges possible for drivers younger than this age. Always verify the specific age requirements and potential surcharges with the rental company, as these can differ significantly by provider and location.

Question 8

What types of cars are available for rent at Santa Fe?

Accepted Answer

At Santa Fe, we offer a diverse selection of rental cars to fit your needs. You can choose from a variety of options including  and Exotic vehicles. For larger groups or special requirements, we have People Carriers and 7-seater, 8-seater, and 9-seater vehicles available. Whatever your preference, we’re here to help you find the perfect car for your journey.

Car Hire Company	Telephone	Pickup Type	Location
Budget	52-998-803-1901	check_when_booking	Av 10 Sur Plaza Paraiso Sur Local 41, Colonia Cent
Enterprise	9841122007	check_when_booking	C 3 SUR 229 MZA 16 LT 2,COL CENTRO
Alamo	9848031239	check_when_booking	5A AVE NORTE ESQ CALLE 6 NORTE,COL CENTRO
Europcar	+52 984 8732820	check_when_booking	PLAYA DEL CARMEN, QUINTANA ROO
Hertz	529999118040	check_when_booking	AV. 15 LOCAL 41PB
Hertz	8007095000	check_when_booking	AV 10 NORTE ESQ 14 NTE BIS
MEX	523346242114	check_when_booking	Av. 10entre calle 14 norte bis y 16 norte
Infinity	+52 984 803 37 48	check_when_booking	Calle 10 Mz 27 LT 3 entre calle 2 y 4
Sixt	+52-9841762126	check_when_booking	Playa del Carmen, Av. Constituyentes Local 1

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or similar Compact

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