Question 1

Is a valid passport required for car hire in Surabaya, Surabaya?

Accepted Answer

For car hire in Surabaya station, a valid passport is generally required for international customers. Domestic renters typically only need a valid driver’s license. In the United States and Canada, residents usually need just a valid driver’s license to rent a vehicle. In Europe, EU residents can often use their home country driver’s license. However, identification requirements can vary by country and region, so it's always a good idea to check with the rental company for specific details before you travel.

Question 2

What is the deposit amount for a car hire in Surabaya?

Accepted Answer

The deposit amount required for a car hire in Surabaya varies depending on the type of vehicle you choose and the rental company's policies. This deposit is generally held on your credit card to cover any potential additional charges or damages. To ensure you are aware of the exact deposit amount and any other associated costs, check the details during the booking process. This information is usually provided on the booking site. Additionally, be aware that the deposit will be refunded to your card after the car is returned, provided there are no extra charges or damages.

Question 3

What are the most popular car brands for hire in Surabaya?

Accepted Answer

In Surabaya, the top car brands frequently chosen by renters include Toyota Avanza, Toyota Innova, Peugeot 307, Mercedes-Benz GLB, Volkswagen Polo Sedan, and Tesla. These models are popular for their dependability and comfort, whether you're planning a quick trip or an extended journey.

Question 4

What is the best car hire company in Surabaya?

Accepted Answer

If you're looking for the best car hire company in Surabaya, AVIS is highly recommended by travelers. It boasts a 4.7 rating based on key factors like cleanliness, customer service, and overall value. The best rate we found for AVIS is HK$1,297 per day. For the most affordable options, AVIS offers the lowest prices we’ve seen recently, starting at HK$1,297 per day.

Question 5

Do I need to return the car with a full tank of gas?

Accepted Answer

Whether you need to return the car with a full tank of gas depends on the fuel policy you select. With a full-to-full or same-to-same policy, you must return the vehicle with the same level of fuel it had when you picked it up. If you don’t, you’ll incur a charge for the missing fuel, usually at a rate higher than local gas stations. Alternatively, you can choose to prepay for a full tank, which means you won't need to refuel the car before returning it. However, this option typically results in a higher overall cost, as you’ll be charged the local gas price minus a discount per gallon.

Question 6

What are the advantages of renting a car from Surabaya?

Accepted Answer

Renting a car from Surabaya offers several notable benefits. You can choose from a wide range of vehicles, including Vans, Sedans, SUVs, pickup trucks, compact cars, and specialty options like exotics. The station often provides a variety of larger vehicles as well, such as people carriers, 7-seaters, 8-seaters, 9-seaters, and 10-seaters. Additionally, you can conveniently reserve your car online and pick it up directly from the station, streamlining the car hire process. The station’s location typically offers efficient service, avoiding the complexities often associated with airport rentals.

Question 7

Can I bring pets when renting a car in Surabaya?

Accepted Answer

in Surabaya, most rental agencies, including , , , , and , allow pets in their vehicles. Some companies may require pets to be transported in carriers, and you will generally need to clean the car interior and remove any pet hair to avoid additional cleaning fees. Service animals are an exception and are allowed in the vehicle without a carrier. For specific details on the pet policy, it's best to check with the rental company before your trip.

Question 8

What are the car hire prices in Surabaya?

Accepted Answer

On average, it costs HK$1,489 per day to rent a car in Surabaya. The cheapest price we found is HK$1,297 per day provided by AVIS.

Question 9

Can I rent a car from AVIS in Surabaya?

Accepted Answer

Yes – you can pick up AVIS rent cars from Surabaya.

Question 10

How can I get to and from the Airport to the city center of Surabaya?

Accepted Answer

Hiring a car at the airport is a convenient option that allows you to drive directly to the city centre of Surabaya and explore at your own pace. Alternatively, you can use airport shuttle services, public transport like buses or trains, or take a taxi or rideshare service for a direct connection.

Question 11

Can I rent an automatic car in Surabaya?

Accepted Answer

Yes, automatic cars are available at most car hire companies in Surabaya. such as AVIS, , and  The availability and cost may vary depending on the country. In some regions, automatic cars might be more common and included at no extra charge, while in others, they may come with an additional fee.

Question 12

Can another person drive my rental vehicle?

Accepted Answer

Yes, another person can drive your hire vehicle, but they must be authorised by the hire company. Typically, you need to add them as an additional driver when booking or picking up the car. There may be an extra fee for adding additional drivers, and they must meet the same age and driving licence requirements as the primary driver. Check with the car hire company for specific terms and conditions.

Car Hire Company	Telephone	Pickup Type	Location
AVIS	+62 85103000162	check_when_booking	Surabaya City Centre, Jalan Opak No 30
AVIS		check_when_booking	Surabaya Downtown, 30, Jalan Opak, Surabaya, Indonesia, 60241

Car Hire in Surabaya, Indonesia

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