Question 1

What is Rugged Rental's cancellation policy?

Accepted Answer

Rugged Rental typically allows cancellations, but the terms may vary depending on your booking type. It's best to review the specific cancellation policy at the time of reservation.

Question 2

Are there any additional fees when renting from Rugged Rental?

Accepted Answer

Yes, additional fees may apply, such as young driver fees, airport surcharges, and insurance costs. Review the terms carefully when booking.

Question 3

Can I hire an automatic car from Rugged Rental?

Accepted Answer

Yes, you can hire automatic cars. In some regions, automatic cars might be more common and included at no extra charge, while in others, they may come with an additional fee.

Question 4

Can I rent a car from Rugged Rental at the airport?

Accepted Answer

Yes, Rugged Rental has locations at many airports, making it convenient for travellers to pick up and drop off their hire cars.

Question 5

How does Rugged Rental handle vehicle breakdowns?

Accepted Answer

If you experience a vehicle breakdown, contact Rugged Rental immediately for assistance. They typically offer roadside support to resolve issues quickly.

Question 6

Can I hire a van from Rugged Rental?

Accepted Answer

Yes, you can hire a van from Rugged Rental. hire companies typically offer a variety of vans to suit different needs, including compact vans for city driving, mid-size vans for medium loads or small groups, large cargo vans for moving big items, and passenger vans that can accommodate up to 12-15 people.

Question 7

Does Rugged Rental provide insurance options?

Accepted Answer

Yes, Rugged Rental offers various insurance options, including collision damage waiver, liability coverage, and personal accident insurance, to enhance your hire experience.

Question 8

What should I do if I lose my keys while renting from Rugged Rental?

Accepted Answer

If you lose your keys while renting from Rugged Rental, contact the hire location immediately for assistance. They can guide you on how to proceed.

Question 9

What type of car can I hire from Rugged Rental

Accepted Answer

With Rugged Rental, you can usually hire a variety of car types including Compact SUV, Luxury, Premium SUV, Luxury SUV, Fullsize, Intermediate Van, Standard Van, and Compact. These options cater to different needs and preferences, ensuring you find the right vehicle for your trip.

Question 10

Can I hire a car from Rugged Rental at on location and return it to a different location?

Accepted Answer

Yes, Rugged Rental typically allows you to pick up a car at one location and return it to another. This option may vary by region, so it's best to check availability when booking.

Question 11

Can I hire car seats with Rugged Rental for my young children?

Accepted Answer

Yes, you can typically hire car seats for young children with Rugged Rental. It’s advisable to request them in advance to ensure availability.

Question 12

How much does it cost to hire a Premium SUV car from Rugged Rental for a week?

Accepted Answer

The cost of hiring a car with Rugged Rental will change depending on where in the world you want to go. To give you an idea of how much it could cost, we've looked at prices for hiring a car in  which is where lots of travellers hire a car with Rugged Rental. The price for hiring an Premium SUV from Rugged Rental is approximately KES 350 for a week (KES 9,326 per day).

Question 13

What is Rugged Rental's fuel policy?

Accepted Answer

Rugged Rental typically offers several fuel options, including full-to-full and pre-purchase. Check the specific policy during booking for details.

Question 14

What identification do I need to rent a car from Rugged Rental?

Accepted Answer

To rent a car from Rugged Rental, you typically need a valid driving licence, a credit card, and a form of identification, such as a passport.

Question 15

What are the requirements to rent from Rugged Rental?

Accepted Answer

To rent from Rugged Rental, you generally need to be at least 21 years old, have a valid driving licence, and provide a credit card for the deposit.

Question 16

What is the deposit amount for hiring a car from Rugged Rental?

Accepted Answer

The deposit amount for hiring a car from Rugged Rental varies based on factors such as the type of vehicle, hire duration, and location. Generally, it can range from a fixed amount to a percentage of the hire cost.

Question 17

What safety measures does Rugged Rental have in place?

Accepted Answer

Rugged Rental prioritises customer safety by regularly sanitising vehicles, providing contactless pick-up options, and ensuring that all cars meet safety standards.

Question 18

What types of vehicles does Rugged Rental offer?

Accepted Answer

Rugged Rental offers a diverse fleet, including economy, luxury, SUVs, vans, and hybrids, catering to various customer needs and preferences.

Question 19

How much does it cost to hire a Luxury SUV car from Rugged Rental for a week?

Accepted Answer

The cost of hiring a car with Rugged Rental will change depending on where in the world you want to go. To give you an idea of how much it could cost, we've looked at prices for hiring a car in  which is where lots of travellers hire a car with Rugged Rental. The price for hiring an Luxury SUV from Rugged Rental is approximately KES 350 for a week (KES 9,326 per day).

Question 20

What happens if I return my hire car late to Rugged Rental?

Accepted Answer

If you return your hire car late to Rugged Rental, you may incur additional fees. It's best to contact the hire location if you anticipate a delay.

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