Question 1

What details are covered in the car hire contract?

Accepted Answer

The car hire contract at Al-Baladincludes essential details such as the rental terms and conditions, insurance coverage options, and payment information. It specifies the rental duration, any additional services requested (like GPS or child seats), and policies on fuel, mileage limits, and fees for extra drivers. The contract also covers procedures for vehicle return, responsibilities for any damages, and the required identification, such as a valid driver’s license and credit card. Be sure to review the contract thoroughly to understand all aspects of your rental agreement.

Question 2

What should I do if I damage a car hire car at Al-Balad?

Accepted Answer

If you damage a hire car at Al-Balad, the Collision Damage Waiver (CDW) typically covers the cost of repairs. To avoid additional expenses, make sure your insurance policy includes zero excess coverage. If your CDW has an excess limit, you'll be responsible for paying part of the repair costs, which is usually deducted from the deposit you provided when renting the car. For specific details on coverage and potential charges, it's best to check your rental agreement and insurance policy before you drive.

Question 3

Do I need to return the car with a full tank of gas?

Accepted Answer

Whether you need to return the car with a full tank of gas depends on the fuel policy you select. With a full-to-full or same-to-same policy, you must return the vehicle with the same level of fuel it had when you picked it up. If you don’t, you’ll incur a charge for the missing fuel, usually at a rate higher than local gas stations. Alternatively, you can choose to prepay for a full tank, which means you won't need to refuel the car before returning it. However, this option typically results in a higher overall cost, as you’ll be charged the local gas price minus a discount per gallon.

Question 4

Can I bring pets when renting a car at Al-Balad?

Accepted Answer

At Al-Balad, most rental agencies, including Enterprise, , , , and , allow pets in their vehicles. Some companies may require pets to be transported in carriers, and you will generally need to clean the car interior and remove any pet hair to avoid additional cleaning fees. Service animals are an exception and are allowed in the vehicle without a carrier. For specific details on the pet policy, it's best to check with the rental company before your trip.

Question 5

Is it necessary to buy additional insurance when renting a car at Al-Balad?

Accepted Answer

When renting a car at Al-Balad, valid insurance is required for financial protection; without it, your rental may be denied. If you already have insurance that covers international rentals for your vehicle type or if your credit card offers rental insurance abroad, you might not need extra coverage. However, if these conditions don't apply to you, purchasing additional insurance is advisable. You can choose from options such as Excess Fee Insurance during the booking process on our website, or Full Coverage Insurance or Excess Reduction at the rental counter to ensure comprehensive protection.

Question 6

What is the process for returning a car at Al-Balad?

Accepted Answer

To return a car at Al-Balad station, ensure that the vehicle is in the same condition as when you rented it and that the fuel tank is full. Follow the signs to the designated return area at the car hire location. If you need to return the vehicle outside of regular business hours, look for any instructions or an after-hours drop-off box at the return area. It’s a good idea to confirm with the car hire company beforehand about their off-hour procedures to ensure a smooth return process. Be sure to complete any required paperwork or check-in steps as instructed.

Question 7

Is renting a car at Al-Balad worth it

Accepted Answer

Renting a car at Al-Balad can be worthwhile depending on your travel needs and preferences. If you plan to visit areas outside the city or value the flexibility of having your own transportation, renting a car might be advantageous. However, it’s important to consider factors like cost, traffic conditions, and the availability of public transportation. In some locations, using public transit or ride-sharing services could be more convenient and economical. Additionally, review local driving laws and ensure you're comfortable with the driving conditions before deciding to rent a car.

Car Hire Company	Telephone	Pickup Type	Location
Enterprise	920000028	check_when_booking	6986 AL MADINAH,AL MUNAWWARAH BRANCH ROAD
AVIS	966126855544	check_when_booking	Jeddah Airport Terminal 1

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