Question 1

What is a one-way fee?

Accepted Answer

A one-way fee is applied when you return your hire car to a different location than where you originally picked it up. This fee helps cover the cost of relocating the vehicle back to its starting point. The amount of the one-way fee varies depending on the locations involved and the hire company's policies. Be sure to check the fee details when booking your hire to understand any additional charges that may apply.

Question 2

What details are covered in the car hire contract?

Accepted Answer

The car hire contract at Kotahenaincludes essential details such as the rental terms and conditions, insurance coverage options, and payment information. It specifies the rental duration, any additional services requested (like GPS or child seats), and policies on fuel, mileage limits, and fees for extra drivers. The contract also covers procedures for vehicle return, responsibilities for any damages, and the required identification, such as a valid driver’s license and credit card. Be sure to review the contract thoroughly to understand all aspects of your rental agreement.

Question 3

What types of cars are available for rent at Kotahena

Accepted Answer

At Kotahena, you can usually rent a variety of car types including Intermediate Van, Fullsize, Intermediate, Luxury, Economy SUV, Convertible, Compact, and Premium SUV. These options cater to different needs and preferences, ensuring you find the right vehicle for your trip.

Question 4

Do I need to return the car with a full tank of gas?

Accepted Answer

Whether you need to return the car with a full tank of gas depends on the fuel policy you select. With a full-to-full or same-to-same policy, you must return the vehicle with the same level of fuel it had when you picked it up. If you don’t, you’ll incur a charge for the missing fuel, usually at a rate higher than local gas stations. Alternatively, you can choose to prepay for a full tank, which means you won't need to refuel the car before returning it. However, this option typically results in a higher overall cost, as you’ll be charged the local gas price minus a discount per gallon.

Question 5

What is the process for returning a car at Kotahena?

Accepted Answer

To return a car at Kotahena station, ensure that the vehicle is in the same condition as when you rented it and that the fuel tank is full. Follow the signs to the designated return area at the car hire location. If you need to return the vehicle outside of regular business hours, look for any instructions or an after-hours drop-off box at the return area. It’s a good idea to confirm with the car hire company beforehand about their off-hour procedures to ensure a smooth return process. Be sure to complete any required paperwork or check-in steps as instructed.

Question 6

Is it necessary to buy additional insurance when renting a car at Kotahena?

Accepted Answer

When renting a car at Kotahena, valid insurance is required for financial protection; without it, your rental may be denied. If you already have insurance that covers international rentals for your vehicle type or if your credit card offers rental insurance abroad, you might not need extra coverage. However, if these conditions don't apply to you, purchasing additional insurance is advisable. You can choose from options such as Excess Fee Insurance during the booking process on our website, or Full Coverage Insurance or Excess Reduction at the rental counter to ensure comprehensive protection.

Question 7

Can I rent a car from Kotahena?

Accepted Answer

Yes, you can get a car hire at Kotahena.

Question 8

Can I bring pets when renting a car at Kotahena?

Accepted Answer

At Kotahena, most rental agencies, including Hertz, Sr Rent A Car, , , and , allow pets in their vehicles. Some companies may require pets to be transported in carriers, and you will generally need to clean the car interior and remove any pet hair to avoid additional cleaning fees. Service animals are an exception and are allowed in the vehicle without a carrier. For specific details on the pet policy, it's best to check with the rental company before your trip.

Car Hire Company	Telephone	Pickup Type	Location
Hertz	94112369836	check_when_booking	NAWALA DOWNTOWN, LVL 1 130 NAWALA RD
Hertz	94112369836	check_when_booking	LVL 1 130 NAWALA RD
Sixt	+94-112870870	check_when_booking	Colombo Parliament Road, 941 Parliament Road

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