Question 1

Do I need to return the car with a full tank of gas?

Accepted Answer

Whether you need to return the car with a full tank of gas depends on the fuel policy you select. With a full-to-full or same-to-same policy, you must return the vehicle with the same level of fuel it had when you picked it up. If you don’t, you’ll incur a charge for the missing fuel, usually at a rate higher than local gas stations. Alternatively, you can choose to prepay for a full tank, which means you won't need to refuel the car before returning it. However, this option typically results in a higher overall cost, as you’ll be charged the local gas price minus a discount per gallon.

Question 2

Is it necessary to buy additional insurance when renting a car at Ma Tau Wai?

Accepted Answer

When renting a car at Ma Tau Wai, valid insurance is required for financial protection; without it, your rental may be denied. If you already have insurance that covers international rentals for your vehicle type or if your credit card offers rental insurance abroad, you might not need extra coverage. However, if these conditions don't apply to you, purchasing additional insurance is advisable. You can choose from options such as Excess Fee Insurance during the booking process on our website, or Full Coverage Insurance or Excess Reduction at the rental counter to ensure comprehensive protection.

Question 3

What is the deposit amount for a car hire at Ma Tau Wai?

Accepted Answer

The deposit amount required for a car hire at Ma Tau Wai varies depending on the type of vehicle you choose and the rental company's policies. This deposit is generally held on your credit card to cover any potential additional charges or damages. To ensure you are aware of the exact deposit amount and any other associated costs, check the details during the booking process. This information is usually provided on the booking site. Additionally, be aware that the deposit will be refunded to your card after the car is returned, provided there are no extra charges or damages.

Question 4

What are the advantages of renting a car from Ma Tau Wai?

Accepted Answer

Renting a car from Ma Tau Wai offers several notable benefits. You can choose from a wide range of vehicles, including Vans, Sedans, SUVs, pickup trucks, compact cars, and specialty options like exotics. The station often provides a variety of larger vehicles as well, such as people carriers, 7-seaters, 8-seaters, 9-seaters, and 10-seaters. Additionally, you can conveniently reserve your car online and pick it up directly from the station, streamlining the car hire process. The station’s location typically offers efficient service, avoiding the complexities often associated with airport rentals.

Question 5

What is the process for returning a car at Ma Tau Wai?

Accepted Answer

To return a car at Ma Tau Wai station, ensure that the vehicle is in the same condition as when you rented it and that the fuel tank is full. Follow the signs to the designated return area at the car hire location. If you need to return the vehicle outside of regular business hours, look for any instructions or an after-hours drop-off box at the return area. It’s a good idea to confirm with the car hire company beforehand about their off-hour procedures to ensure a smooth return process. Be sure to complete any required paperwork or check-in steps as instructed.

Question 6

What is the minimum age to rent a car at Ma Tau Wai, Hong Kong

Accepted Answer

The minimum age to rent a car at Ma Tau Wai station is typically 21 years old, although this can vary by region and car hire company. In countries like the United States and Canada, drivers younger than 25 may incur a young driver surcharge. In Europe, you can usually rent a car if you’re 18 years old, though additional fees might apply for drivers under 25. In Australia, the minimum age is also generally 21 years old, with extra charges possible for drivers younger than this age. Always verify the specific age requirements and potential surcharges with the rental company, as these can differ significantly by provider and location.

Question 7

Can I bring pets when renting a car at Ma Tau Wai?

Accepted Answer

At Ma Tau Wai, most rental agencies, including AVIS, Hertz, , , and , allow pets in their vehicles. Some companies may require pets to be transported in carriers, and you will generally need to clean the car interior and remove any pet hair to avoid additional cleaning fees. Service animals are an exception and are allowed in the vehicle without a carrier. For specific details on the pet policy, it's best to check with the rental company before your trip.

Question 8

Can I rent a car from Hawk HK at Ma Tau Wai?

Accepted Answer

Yes – you can pick up Hawk HK rent cars from Ma Tau Wai.

Car Hire Company	Telephone	Pickup Type	Location
Hertz	852 25251313	check_when_booking	MTR HONG KONG STATION
AVIS	+852 2890 6988	check_when_booking	Units 124,1/f,east Ocean Centr No 98 Granville Rd,tst East
Hawk HK	+852-25169822	Desk in terminal	Hong Kong, 新界沙田安麗街11號

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