Question 1

Do I need a valid passport to rent a car from Routes in Cancun?

Accepted Answer

A valid passport is typically required for international customers renting a vehicle from Routes in Cancun. For domestic renters, a valid driver’s license is usually sufficient. In the United States and Canada, U.S. and Canadian residents generally only need a valid driver’s license. In Europe, residents of EU countries can often rent with just a driver’s license from their home country. Always verify the specific identification requirements with the rental company, as they can vary based on the country and region.

Question 2

What happens if you damage a rental car from Routes in Cancun?

Accepted Answer

In case of damage to your Routes rental car in Cancun, the Collision Damage Waiver (CDW) will provide coverage. Ensure your insurance has zero excess. If your CDW includes an excess limit, you'll be responsible for part of the repair costs. Typically, you won't need to pay this separately, as the amount will be deducted from your deposit made when hiring a Routes car in Cancun, Mexico.

Question 3

Can you provide an example of a one-way car hire?

Accepted Answer

Certainly! A one-way car hire example is when you rent a car from Routes in Cancun and return it at an Routes location in ---. Another example is renting a car from Routes at JFK Airport and returning it at one of Routes's downtown locations.

Question 4

Should I purchase extra insurance when hiring a Routes car in Cancun, Mexico?

Accepted Answer

Every rental company requires valid insurance for financial security. Without it, Routes may refuse your rental. Exceptions where insurance may not be necessary include: Existing coverage that applies to international rentals and matches your chosen car type/class. Additional insurance from your credit card provider that covers rentals abroad. If you don't meet these criteria, purchasing some form of protection is essential. You can secure your deposit by purchasing Excess Fee Insurance during booking on our website, or opt for Full Coverage Insurance or Excess Reduction at the Routes rental counter.

Question 5

Do I need to return the vehicle with a full tank of gas?

Accepted Answer

The Routes fuel policy you select in Cancun will determine your fueling responsibilities. With a full-to-full or same-to-same option, you need to return the car with the same amount of fuel it had at pickup. If not, you'll be charged for the missing fuel at a rate higher than the local gas stations. Alternatively, you can choose to prepay for a full tank. This means you won't need to refuel the car before returning it. However, the cost will be higher overall since you'll be charged the local gas price minus a per-gallon discount, leading to an increased total cost.

Question 6

Can I use a debit card at Routes?

Accepted Answer

Debit and credit cards are generally accepted by most international rental companies, though acceptance may vary depending on the specific supplier and location. For details on Routes's debit card policies, Please check the Payment Information section for Routes on the booking sites.

Question 7

Which car is rented the most from Routes in Cancun?

Accepted Answer

The most rented car from Routes in Cancun often varies based on customer preferences, but popular choices typically include models like Chevrolet Spark, Volkswagen Golf, and Volkswagen Vento due to their reliability and comfort for both short trips and longer journeys.

Question 8

Is it allowed for another person to drive my rental car?

Accepted Answer

To ensure insurance coverage, all additional drivers must be listed on your rental agreement. If someone drives the rental car without being added as an extra driver, the rental agreement will be voided, and the insurance company may not cover any damages to the vehicle.

Question 9

What types of cars can I hire from Routes in Cancun, Mexico?

Accepted Answer

In Cancun, Mexico, Routes offers a wide range of rental cars to suit your needs. Whether you're looking for Economy, Luxury, Van, Minivan, SUV, Exotic, People Carrier, or a 7-seater, 8-seater, or 9-seater vehicle, we're here to help you find a great deal.

Question 10

What is the deposit amount required by Routes for car hire deal?

Accepted Answer

The deposit required by Routes for car rentals varies depending on type of car you choose,so ensure you verify this before booking. You can typically find this information when you're directed to the booking site.

Question 11

What information is included in the rental contract with Routes?

Accepted Answer

The rental contract with Routes normally includes comprehensive details such as the terms and conditions of the rental, insurance coverage options, rental duration, and payment details. It also outlines any additional services requested, such as GPS or child seats, and specifies policies on fuel, mileage limits, and fees for additional drivers. Additionally, the contract normally includes information about responsibilities for property damage, procedures for returning the vehicle, age requirements, and accepted forms of identification, like a valid driver's license and credit card.

Question 12

What is a one-way fee?

Accepted Answer

A one-way fee is charged if you return your car hire to a different location from where you picked it up. This fee covers the cost of transporting the car back to its original location. The fee amount varies based on the specific locations involved.

Question 13

Can I rent a car from Cancun and drop off at another location?

Accepted Answer

Yes, some car hire companies allow you to pick up your car from Cancun and drop it off at a different location. Simply select 'Return car to a different location' when you search your deals with VoyageCopilot.

Question 14

Are there any special requirements for customers renting a Routes vehicle in Cancun?

Accepted Answer

Customers renting a vehicle from Routes in Cancun must meet age requirements, present a valid driver's license, and provide a credit card for payment and security deposit purposes.

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