Question 1

Does Apex require refueling in Auckland International Airport, Auckland, New Zealand?

Accepted Answer

The Apex fuel policy you select at Auckland International Airport will determine your fueling responsibilities. With a full-to-full or same-to-same option, you need to return the car with the same amount of fuel it had at pickup. If not, you'll be charged for the missing fuel at a rate higher than the local gas stations. Alternatively, you can choose to prepay for a full tank. This means you won't need to refuel the car before returning it. However, the cost will be higher overall since you'll be charged the local gas price minus a per-gallon discount, leading to an increased total cost.

Question 2

What is the pet policy for Apex rentals at Auckland International Airport, Auckland?

Accepted Answer

With the majority of international rental agencies, you can travel with your pet now. At Apex in AKL Airport, pets must be kept in carriers. You need to clean the interior and remove any pet hair to avoid cleaning charges. This policy does not apply to service animals, which can be in the car without a carrier. For more details, please check the information section for Apex on the booking sites.

Question 3

Can I use a debit card at Apex?

Accepted Answer

Debit and credit cards are generally accepted by most international rental companies, though acceptance may vary depending on the specific supplier and location. For details on Apex's debit card policies, Please check the Payment Information section for Apex on the booking sites.

Question 4

How to find the best car hire deals with VoyageCopilot

Accepted Answer

Finding the best hire car with VoyageCopilot is simple and free. Enter your destination (e.g., Auckland International Airport, select your dates, and click search to see available car hire deals. You'll find various car types from different car hire companies. Use filters to choose your preferred company (e.g., Apex), compare prices from travel websites like Klook, Qeeq, Heytrip and select the car type you need (e.g., small, SUV, 7-seaters, people carrier, Van). After applying filters, choose the best price, and book directly with the provider without extra fees.

Question 5

How does VoyageCopilot enhance the travel experience for car hire services?

Accepted Answer

VoyageCopilot is an innovative travel planning platform that leverages advanced AI technology to simplify and enhance your travel experience, with an initial focus on car hire services. With VoyageCopilot, you can view all available prices in one place, eliminating the need to search and compare across multiple car hire websites. It aggregates deals from trusted travel websites and car hire companies directly, covering more than 21,000 locations worldwide.

Question 6

Can I rent a car from Apex at Auckland International Airport?

Accepted Answer

Yes, you can get a car hire at Auckland International Airport with Apex. This is a convenient option as the car hire desk is located just outside the arrival terminals.

Question 7

Can I rent a car from Apex at Auckland International Airport for a month?

Accepted Answer

Yes, you can rent a car at Auckland International Airport for a month. Just enter your dates and search for the type of car you want.

Question 8

What is a one-way fee?

Accepted Answer

A one-way fee is charged if you return your car rental to a different location from where you picked it up. This fee covers the cost of transporting the car back to its original location. The fee amount varies based on the specific locations involved.

Question 9

Is it cheaper to hire a car for a week with Apex at  Airport

Accepted Answer

Sometimes it can be cheaper to rent a car for a week rather than for a shorter period, but it's better to double-check while booking.

Question 10

What happens if you damage a rental car from Apex in Auckland International Airport?

Accepted Answer

In case of damage to your Apex rental car at Auckland International Airport, the Collision Damage Waiver (CDW) will provide coverage. Ensure your insurance has zero excess. If your CDW includes an excess limit, you'll be responsible for part of the repair costs. Typically, you won't need to pay this separately, as the amount will be deducted from your deposit made when hiring a Apex car at AKL Airport.

Question 11

Can someone else drive my hire car?

Accepted Answer

You must add all extra drivers to your rental contract, in order to make sure everyone is covered by the insurance policy. If another person drives the rental but is not down as an additional driver, you will void the rental agreement and the insurance company may refuse to cover any physical damage to the vehicle.

Question 12

Should I purchase extra insurance when renting a Apex car at Auckland International Airport, Auckland?

Accepted Answer

Every rental company requires valid insurance for financial security. Without it, Apex may refuse your rental.
Exceptions where insurance may not be necessary include: Existing coverage that applies to international rentals and matches your chosen car type/class. Additional insurance from your credit card provider that covers rentals abroad.
If you don't meet these criteria, purchasing some form of protection is essential. You can secure your deposit by purchasing Excess Fee Insurance during booking on our website, or opt for Full Coverage Insurance or Excess Reduction at the Apex rental counter.

Question 13

Does Apex offer Desk in terminal from Auckland International Airport?

Accepted Answer

Yes, Apex offers Desk in terminal from Auckland International Airport.

Question 14

How do I pick up a rental car from Apex at Auckland International Airport?

Accepted Answer

How do I collect my hire car at Auckland International Airport? When you land at Auckland International Airport, head from the Arrivals hall to the pick-up desk. Staff from Apex will process your booking, and then you may proceed to collect your vehicle at the Car Rental Centre.

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