Question 1

Do I need to return the car with a full tank of gas?

Accepted Answer

Whether you need to return the car with a full tank of gas depends on the fuel policy you select. With a full-to-full or same-to-same policy, you must return the vehicle with the same level of fuel it had when you picked it up. If you don’t, you’ll incur a charge for the missing fuel, usually at a rate higher than local gas stations. Alternatively, you can choose to prepay for a full tank, which means you won't need to refuel the car before returning it. However, this option typically results in a higher overall cost, as you’ll be charged the local gas price minus a discount per gallon.

Question 2

Is renting a car at Santana worth it

Accepted Answer

Renting a car at Santana can be worthwhile depending on your travel needs and preferences. If you plan to visit areas outside the city or value the flexibility of having your own transportation, renting a car might be advantageous. However, it’s important to consider factors like cost, traffic conditions, and the availability of public transportation. In some locations, using public transit or ride-sharing services could be more convenient and economical. Additionally, review local driving laws and ensure you're comfortable with the driving conditions before deciding to rent a car.

Question 3

What details are covered in the car hire contract?

Accepted Answer

The car hire contract at Santanaincludes essential details such as the rental terms and conditions, insurance coverage options, and payment information. It specifies the rental duration, any additional services requested (like GPS or child seats), and policies on fuel, mileage limits, and fees for extra drivers. The contract also covers procedures for vehicle return, responsibilities for any damages, and the required identification, such as a valid driver’s license and credit card. Be sure to review the contract thoroughly to understand all aspects of your rental agreement.

Question 4

What are the most popular car brands rented at Santana?

Accepted Answer

At Santana, the top car brands frequently chosen by renters include Fiat Mobi, Renault Kwid, Chevrolet Onix, Citroen C3, Hyundai HB20s, and Tesla. These models are popular for their dependability and comfort, whether you're planning a quick trip or an extended journey.

Question 5

What types of cars are available for rent at Santana?

Accepted Answer

At Santana, we offer a diverse selection of rental cars to fit your needs. You can choose from a variety of options including  and Exotic vehicles. For larger groups or special requirements, we have People Carriers and 7-seater, 8-seater, and 9-seater vehicles available. Whatever your preference, we’re here to help you find the perfect car for your journey.

Question 6

Is it necessary to buy additional insurance when renting a car at Santana?

Accepted Answer

When renting a car at Santana, valid insurance is required for financial protection; without it, your rental may be denied. If you already have insurance that covers international rentals for your vehicle type or if your credit card offers rental insurance abroad, you might not need extra coverage. However, if these conditions don't apply to you, purchasing additional insurance is advisable. You can choose from options such as Excess Fee Insurance during the booking process on our website, or Full Coverage Insurance or Excess Reduction at the rental counter to ensure comprehensive protection.

Question 7

Is renting a car for a week at Santana more cost-effective?

Accepted Answer

Renting a car for a week at Santana can sometimes be more cost-effective than renting for a shorter period, as many car hire companies offer weekly rates that provide better value. To ensure you get the best deal, it’s advisable to compare rates and check for any available discounts or promotions during the booking process. Always review the pricing details carefully before finalizing your reservation.

Question 8

What is the process for returning a car at Santana?

Accepted Answer

To return a car at Santana station, ensure that the vehicle is in the same condition as when you rented it and that the fuel tank is full. Follow the signs to the designated return area at the car hire location. If you need to return the vehicle outside of regular business hours, look for any instructions or an after-hours drop-off box at the return area. It’s a good idea to confirm with the car hire company beforehand about their off-hour procedures to ensure a smooth return process. Be sure to complete any required paperwork or check-in steps as instructed.

Car Hire Company	Telephone	Pickup Type	Location
Movida	31230735	Desk in terminal	AVENIDA DIARIO DE NOTICIAS 300,PORTO ALEGRE,RIO GRANDE DO SUL
Movida		Desk in terminal	AVENIDA IPIRANGA 6690,PORTO ALEGRE,RIO GRANDE DO SUL
Movida	33810829	Desk in terminal	Petit Village - Av. Carlos Gomes, 1611 - Auxiliadora, Porto Alegre - RS, 90480-001, Brazil
Unidas	5137791030	check_when_booking	Av. Carlos Gomes - 131
Movida	5130920635	Desk in terminal	AVENIDA DOS ESTADOS 4914,PORTO ALEGRE,RIO GRANDE DO SUL
Unidas	5131039414	check_when_booking	Av Severo Dullius - 1485
Europcar	+55 51 992838008	check_when_booking	AV DOS ESTADOS 1353 AERO SAFE PARK
Foco	(+55) 51 3343-6632	Desk in terminal	Av. das Indústrias, 130, S?o Jo?o

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