Question 1

Can another person drive my rental vehicle?

Accepted Answer

Yes, another person can drive your hire vehicle, but they must be authorised by the hire company. Typically, you need to add them as an additional driver when booking or picking up the car. There may be an extra fee for adding additional drivers, and they must meet the same age and driving licence requirements as the primary driver. Check with the car hire company for specific terms and conditions.

Question 2

Can I bring pets when renting a car at Sunset?

Accepted Answer

At Sunset, most rental agencies, including Alamo, Aucomm Car Rental Inc., , , and , allow pets in their vehicles. Some companies may require pets to be transported in carriers, and you will generally need to clean the car interior and remove any pet hair to avoid additional cleaning fees. Service animals are an exception and are allowed in the vehicle without a carrier. For specific details on the pet policy, it's best to check with the rental company before your trip.

Question 3

Do I need to return the car with a full tank of gas?

Accepted Answer

Whether you need to return the car with a full tank of gas depends on the fuel policy you select. With a full-to-full or same-to-same policy, you must return the vehicle with the same level of fuel it had when you picked it up. If you don’t, you’ll incur a charge for the missing fuel, usually at a rate higher than local gas stations. Alternatively, you can choose to prepay for a full tank, which means you won't need to refuel the car before returning it. However, this option typically results in a higher overall cost, as you’ll be charged the local gas price minus a discount per gallon.

Question 4

Is it necessary to buy additional insurance when renting a car at Sunset?

Accepted Answer

When renting a car at Sunset, valid insurance is required for financial protection; without it, your rental may be denied. If you already have insurance that covers international rentals for your vehicle type or if your credit card offers rental insurance abroad, you might not need extra coverage. However, if these conditions don't apply to you, purchasing additional insurance is advisable. You can choose from options such as Excess Fee Insurance during the booking process on our website, or Full Coverage Insurance or Excess Reduction at the rental counter to ensure comprehensive protection.

Question 5

Is a valid passport required for car hire at Sunset, Vancouver?

Accepted Answer

For car hire at Sunset station, a valid passport is generally required for international customers. Domestic renters typically only need a valid driver’s license. In the United States and Canada, residents usually need just a valid driver’s license to rent a vehicle. In Europe, EU residents can often use their home country driver’s license. However, identification requirements can vary by country and region, so it's always a good idea to check with the rental company for specific details before you travel.

Question 6

What should I do if I damage a car hire car at Sunset?

Accepted Answer

If you damage a hire car at Sunset, the Collision Damage Waiver (CDW) typically covers the cost of repairs. To avoid additional expenses, make sure your insurance policy includes zero excess coverage. If your CDW has an excess limit, you'll be responsible for paying part of the repair costs, which is usually deducted from the deposit you provided when renting the car. For specific details on coverage and potential charges, it's best to check your rental agreement and insurance policy before you drive.

Question 7

Why is a Credit Card required for car hire at Sunset?

Accepted Answer

To rent a car at Sunset, a credit card is typically required to secure your reservation and cover any potential surcharges, such as tolls, damages, or fuel. Major credit cards like Visa, MasterCard, or Discover are accepted for this purpose. The credit card must be in the primary driver's name to ensure financial responsibility for the vehicle. While some locations may accept debit cards, they often require additional documentation or a credit check. For a hassle-free hire experience, it's advisable to use a major credit card like Visa, MasterCard, or Discover.

Question 8

What details are covered in the car hire contract?

Accepted Answer

The car hire contract at Sunsetincludes essential details such as the rental terms and conditions, insurance coverage options, and payment information. It specifies the rental duration, any additional services requested (like GPS or child seats), and policies on fuel, mileage limits, and fees for extra drivers. The contract also covers procedures for vehicle return, responsibilities for any damages, and the required identification, such as a valid driver’s license and credit card. Be sure to review the contract thoroughly to understand all aspects of your rental agreement.

Car Hire Company	Telephone	Pickup Type	Location
Dollar	0362359670	Check when booking	ADDISON DRIVE
Dollar	0294934190	Check when booking	48 ROSS SMITH AVE
Dollar	02 68624122	Check when booking	ORANGE RD
UCar	+1 6048214605	check_when_booking	133-7900 Westminster Hwy，Richmond, BC, V6X1A5
CNR	1604-3701779	Desk in terminal	111-7900 Westminster Hwy, Richmond, BC V6X 1A5, Canada
Canwell Motors	1-6043629756	check_when_booking	7280 Westminster Hwy, Richmond, BC V6X 1A1
Aucomm Car Rental Inc.	001 778-989-0528	Desk in terminal	Aucomm Car Rental Inc., 13353 Commerce Pkwy #2353, Richmond, BC V6V 3A1
Aucomm	1-7789890528	Desk in terminal	13353 Commerce Court #2353, Richmond, BC V6V 2X7
EZM	+1 6043030281	Desk in terminal	8100 Capstan Way #1, Richmond, BC V6X 2B6, Canada

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