Question 1

Can you provide an example of a one-way car rental?

Accepted Answer

Certainly! A one-way car hire example is when you rent a car from Enterprise in Seattle and return it at an Enterprise location in Los Angeles. Another example is renting a car from Avis at JFK Airport and returning it at one of Avis's downtown locations.

Question 2

Can someone else drive my hire car?

Accepted Answer

You must add all extra drivers to your rental contract, in order to make sure everyone is covered by the insurance policy. If another person drives the rental but is not down as an additional driver, you will void the rental agreement and the insurance company may refuse to cover any physical damage to the vehicle.

Question 3

Should I purchase extra insurance when renting a Suria car at Penang Airport, George Town?

Accepted Answer

Every rental company requires valid insurance for financial security. Without it, Suria may refuse your rental.
Exceptions where insurance may not be necessary include: Existing coverage that applies to international rentals and matches your chosen car type/class. Additional insurance from your credit card provider that covers rentals abroad.
If you don't meet these criteria, purchasing some form of protection is essential. You can secure your deposit by purchasing Excess Fee Insurance during booking on our website, or opt for Full Coverage Insurance or Excess Reduction at the Suria rental counter.

Question 4

What happens if you damage a rental car from Suria in Penang Airport?

Accepted Answer

In case of damage to your Suria rental car at Penang Airport, the Collision Damage Waiver (CDW) will provide coverage. Ensure your insurance has zero excess. If your CDW includes an excess limit, you'll be responsible for part of the repair costs. Typically, you won't need to pay this separately, as the amount will be deducted from your deposit made when hiring a Suria car at PEN Airport.

Question 5

What is a one-way fee?

Accepted Answer

A one-way fee is charged if you return your car rental to a different location from where you picked it up. This fee covers the cost of transporting the car back to its original location. The fee amount varies based on the specific locations involved.

Question 6

What is the pet policy for Suria rentals at Penang Airport, George Town?

Accepted Answer

With the majority of international rental agencies, you can travel with your pet now. At Suria in PEN Airport, pets must be kept in carriers. You need to clean the interior and remove any pet hair to avoid cleaning charges. This policy does not apply to service animals, which can be in the car without a carrier. For more details, please check the information section for Suria on the booking sites.

Question 7

Can I use a debit card at Suria?

Accepted Answer

Debit and credit cards are generally accepted by most international rental companies, though acceptance may vary depending on the specific supplier and location. For details on Suria's debit card policies, Please check the Payment Information section for Suria on the booking sites.

Question 8

Does Suria require refueling in Penang Airport, George Town, Malaysia?

Accepted Answer

The Suria fuel policy you select at Penang Airport will determine your fueling responsibilities. With a full-to-full or same-to-same option, you need to return the car with the same amount of fuel it had at pickup. If not, you'll be charged for the missing fuel at a rate higher than the local gas stations. Alternatively, you can choose to prepay for a full tank. This means you won't need to refuel the car before returning it. However, the cost will be higher overall since you'll be charged the local gas price minus a per-gallon discount, leading to an increased total cost.

Question 9

Where can I find Suria car hire at Penang Airport?

Accepted Answer

Penang International Airport (PEN), Lapangan Terbang Antarabangsa Bayan Lepas, 11900 Bayan Lepas, Pulau Pinang is the closest Suria hire location to Penang Airport. The telephone number for this location is +6016 4823074.

Question 10

Does Suria offer Desk in terminal from Penang Airport?

Accepted Answer

Yes, Suria offers Desk in terminal from Penang Airport.

Question 11

Can I rent a car from Suria at Penang Airport?

Accepted Answer

Yes, you can get a car hire at Penang Airport with Suria. This is a convenient option as the car hire desk is located just outside the arrival terminals.

Question 12

Can I rent a car from Suria at Penang Airport for a month?

Accepted Answer

Yes, you can rent a car at Penang Airport for a month. Just enter your dates and search for the type of car you want.

Question 13

Is it better to hire a car at the airport?

Accepted Answer

Whether it's better to hire a car at the airport depends on your needs. Airport rentals offer convenience with immediate availability and a wider variety of cars, often with extended hours. However, they can be more expensive due to airport fees and higher demand, and they can be busy, leading to longer wait times. If convenience and variety are your priorities, airport rentals are a good choice. For cost savings, consider off-airport locations or city center rentals. You can have a quick check for car hire deals at Penang Airport.

Question 14

Is it cheaper to hire a car for a week with Suria at  Airport

Accepted Answer

Sometimes it can be cheaper to rent a car for a week rather than for a shorter period, but it's better to double-check while booking.

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